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How the Industrial Buying Cycle has Changed

6/16/2010

1 Comment

 
The four stages of the industrial buying cycle have remained constant over time. What’s changed, however, is how buyers go through the four stages.

Today, online methods dominate the four stages of the buy cycle.
Picture
Buyers conduct
  • Research on the Internet
  • Contact suppliers
  • Request quotes online
  • Compare supplier offerings using content found online
  • Submit purchase orders online
Buyers use
  • Search engines,
  • Online catalogs,
  • Supplier Web sites,
  • Portal sites
Today, buyers gather data, review product specifications, view drawings and more—all online. They bookmark Web pages, download content, and print out information to share with other decision makers.

​Even traditional sales through offline channels such as purchase orders often are the result of buyers using online methods to move through the stages of the buy cycle.


How to Get Found Early in the Buy Cycle
In order to make the final short list of potential vendors, suppliers must get found in the early Needs Awareness and Research stages of the buy cycle.

A GlobalSpec survey found that 42% of buyers evaluate four or more suppliers during the Research stage, but only 26% of buyers get quotes from four or more suppliers during the later Procurement stage.

The conclusion is that as buyers move through the buy cycle, they eliminate suppliers from contention, as opposed to adding new potential suppliers to their short list.

That’s why it’s so important to be found early
  • 70% of buyers review four or more pieces of content for purchases greater than $10,000
  • 17% of buyers review that much content for purchases under $1,000.
“Suppliers must create a robust library of content and make it available online to buyers. The content should be targeted to multiple different decision makers, such as the economic buyer seeking ROI and value vs. the end user seeking features and functionality. 

Your content should include specification sheets, white papers, Webinars, e-newsletters, application notes and more. Only with this breadth and depth of content can you help build confidence in the buyer that your brand and solutions can meet their needs, and at the same time, distinguish your company from your competitors.”
​

~ GlobalSpec newsletter, March 23, 2010
1 Comment

    Author

    Bernard Martin

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